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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christopher Richards

December 10, 2025

5  out of  5
rating by Christopher Richards
"Almost 5 years ago Jeleen made the transition of my home and property insurance needs from South Florida to North Alabama seamless. Her advice and exceptional customer service is always appreciated beyond words. 5⭐ thank you! 🙂"
We responded:
"Thank you for sharing your experience, Christopher. It's wonderful to hear that Jeleen was able to make your transition smooth and provide exceptional service. Your kind words and 5-star rating mean a lot to us. We're here to continue supporting your insurance needs in any way we can."
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mearseric

December 10, 2025

5  out of  5
rating by mearseric
"Always prompt and answer any questions you may have. Candice is awesome"
We responded:
"Thank you for sharing your positive experience. It's great to hear that our team, especially Candice, has been able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Atona

December 2, 2025

5  out of  5
rating by Atona
"In my 60yrs I have always dreaded having to call about insurance.But I must give props to Kandace Shannon for changing my dread into an enjoyable experience. That's right I said enjoyable cause she was simple and truthful just giving me what I asked for telling me a few other things she could do for me if I chose and left it up to me to decide not trying to upsale me in every other sentence. Alot of companies could learn from this cause if what you have to offer is worth it.You don't need to drill your customers into the ground trying to get them to spend more money and I really appreciated that and thats what keeps customers. She gives a whole new meaning to the term customer service and any company would be better with someone like her on their team. Plus she saved me $45 a month, which is like $540 something a year, just like the commercials say. Thank you, Kandace Shannon I appreciate you. You will be my insurance agent for as long as I need one."
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Kandace Shannon was able to make your interaction with us enjoyable and straightforward. We truly value your feedback and are pleased to know that Kandace's approach resonated with you. It's important to us that our customers feel informed and comfortable with their decisions, without any pressure. We're also glad to hear about the savings you achieved. Your kind words about Kandace and your commitment to staying with us mean a lot. We look forward to continuing to serve your insurance needs."
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john de chiaro

December 2, 2025

5  out of  5
rating by john de chiaro
"Brenda was marvelous. No one in her position would ever take the time effort and have the patience she showed me in my most tremendous hour of need. Her calm and positive demeanor helped to soothe my nerves and relieve my anxiety in this very difficult and stressful situation. I highly recommend Bill Burnett and his entire team professional especially Brenda for her care, concern and effort which went over and above what any client would receive in any other agency. Sincerely,,John De Chiaro"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear how Brenda was able to support you during such a challenging time. Her dedication to providing exceptional service is truly appreciated, and your kind words will certainly be shared with her and the rest of the team. We're grateful for your recommendation and are here to assist you whenever you need us."
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Susan Blair

November 25, 2025

5  out of  5
rating by Susan Blair
"Shelia was very helpful with my mobile home quote. She was very pleasant and easy to work with!"
We responded:
"Thank you, Susan, for sharing your experience. It's wonderful to hear that Shelia was helpful and made the process pleasant for you. Your feedback is greatly appreciated, and we're glad to have met your expectations."
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Patricia Dorsey

November 24, 2025

5  out of  5
rating by Patricia Dorsey
"I recently moved back to Alabama. There are so many things one has to do when moving to a different state. When I called Bill Burdettes office I thought it would be a long phone call of rates and options and things to think about before deciding what is best for me. And then worrying later about whether I made the right choices. My mind was set at ease after speaking with both Sheila and Brenda. They shared both knowledge and professionalism while helping me to understand what would be the best insurance policy for my vehicle. They got me insured full coverage and at a Great price! So glad I chose to call Bill Burdettes office. The reps are kind and friendly and very helpful. Answered all my questions and put my mind at ease. Thanks to Sheila and Brenda for making this a comfortable process."
We responded:
"Thank you, Patricia, for sharing your experience. It's wonderful to hear that Sheila and Brenda were able to assist you so effectively during your move back to Alabama. We're pleased that they could provide the knowledge and professionalism you needed to make informed decisions about your vehicle insurance. It's great to know that you felt at ease and found the process comfortable. Your feedback is greatly appreciated, and we're glad to have you as part of our community."
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Salvador Flores

November 18, 2025

5  out of  5
rating by Salvador Flores
"Thank you to kadence for great help."
We responded:
"Thank you for sharing your positive experience with Kadence. It's wonderful to hear that you received great help. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Ashley Roy

November 15, 2025

5  out of  5
rating by Ashley Roy
"A big thank you to Jeleen and the rest of the State Farm team for always having amazing rates and always being great to work with. I have been with State Farm since I started having insurance and it has been wonderful being insured by State Farm! I will always recommend to my friends and family and everyone I meet!"
We responded:
"Thank you so much for your kind words and for sharing your experience with us. It's fantastic to hear that Jeleen and the team have been able to provide you with amazing rates and service. We're grateful for your long-term trust and for recommending us to your friends and family. Your support means a lot to us!"
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Dale Newsom

November 14, 2025

5  out of  5
rating by Dale Newsom
"Best agency ever. Jeleen is authentic. She has helped me many times with my accounts and coverage. Professional and genuine."
We responded:
"Thank you, Dale, for sharing your experience with us. It's wonderful to hear that Jeleen has been able to assist you effectively with your accounts and coverage. Your kind words about her professionalism and authenticity mean a lot to our team. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs."
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Loverl Turney

November 14, 2025

5  out of  5
rating by Loverl Turney
"Excellent service! Love everybody at the office!"
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with our team. Your satisfaction is our top priority, and it's great to know that you love the service provided by everyone at the office. We appreciate your support and look forward to continuing to serve you."
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Devon Keel

November 6, 2025

5  out of  5
rating by Devon Keel
"Mrs.jeleen is super nice and professional and state farm is the way to go"
We responded:
"Thank you, Devon, for sharing your positive experience with us. It's wonderful to hear that Jeleen's professionalism and kindness made a great impression. We're delighted to know that you feel confident choosing State Farm for your insurance needs. Your feedback is greatly appreciated."
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Margie Johnson

November 4, 2025

5  out of  5
rating by Margie Johnson
"Thank you Shiela Brenda and the rest of the staff at State Farm. You are so wonderful to work with me and gave me great rates with Auto and Home insurance. You guys are the best that I had one of my very good friend who came with me and got her started with home/Auto insurance. Keep doing what you doing in helping others. thank you:)"
We responded:
"Thank you, Margie, for sharing your experience with us. It's fantastic to hear that Shiela, Brenda, and the team were able to provide you with great rates and service for your Auto and Home insurance. We truly appreciate your recommendation to your friend and are glad to have been able to assist both of you. Your support means a lot, and we're committed to continuing to help others with their insurance needs. Thank you for your kind words!"
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vickie youngblood

October 31, 2025

5  out of  5
rating by vickie youngblood
"The team are very friendly and professional. Kadence help me with my insurance needs and explained everything and made me feel at ease in making my decision. Highly recommend."
We responded:
"Thank you, Vickie, for sharing your positive experience with us. It's wonderful to hear that Kadence was able to assist you with your insurance needs and make you feel comfortable with your decision. Your recommendation means a lot to our team, and we appreciate your kind words."
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Jan Smith

October 28, 2025

5  out of  5
rating by Jan Smith
"I recently switched my auto and homeowners insurance to Bill Burdette State Farm, and they’re saving me so much while providing more coverage. Sheila was especially helpful throughout the entire process. Highly recommend!"
We responded:
"Thank you, Jan, for sharing your experience with us. It's wonderful to hear that you're enjoying both savings and enhanced coverage after switching your insurance to us. Sheila will be delighted to know that her assistance made a positive impact on your experience. Your recommendation means a lot, and we're here to help with any future needs you may have."
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Alex Parker

October 24, 2025

5  out of  5
rating by Alex Parker
"Always takes of me!"
We responded:
"Thank you, Alex, for your kind words and perfect rating. It's wonderful to hear that you feel well taken care of. Your satisfaction is our priority, and we're glad to have met your expectations. Looking forward to continuing to serve you!"
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tonya garmany

October 24, 2025

5  out of  5
rating by tonya garmany
"I can call or text Kandace and she is always super nice and helpful. She always helps me with what ever I’m needing."
We responded:
"Thank you, Tonya, for sharing your experience. It's wonderful to hear that Kandace has been consistently nice and helpful to you. We appreciate your feedback and are glad to know that your needs are being met effectively. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Steve

October 23, 2025

5  out of  5
rating by Steve
"We've had auto coverage with these folks for many years. They are extremely service-oriented, helpful and kind. Kandace is the one that we most often interact with, and she's always right on top of things."
We responded:
"Thank you, Steve, for sharing your experience with us. It's wonderful to hear that you've found our team to be service-oriented, helpful, and kind over the years. Kandace will be delighted to know that her efforts have made a positive impact on your experience. We truly appreciate your trust and look forward to continuing to serve your insurance needs."
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anthony bomar

October 23, 2025

5  out of  5
rating by anthony bomar
"I think the women in the office does a good job Kandace and Brenda has always be Good to my family. But not please with the Claimed office or the main office disappointed, with the main office"
We responded:
"Thank you, Anthony, for sharing your feedback. It's great to hear that Kandace and Brenda have been supportive to your family. We appreciate your kind words about their efforts. We're sorry to hear about your experience with the claims and main office. Your feedback is important, and we'll use it to improve our services."
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Alyssa London

October 22, 2025

5  out of  5
rating by Alyssa London
"I always have the best experiences! I’ve specifically gotten the pleasure to work with Kandace and she is always so helpful and kind!"
We responded:
"Thank you, Alyssa, for sharing your positive experience with us! It's wonderful to hear that Kandace has been so helpful and kind during your interactions. We truly appreciate your feedback and are delighted to know that you always have the best experiences with our team. Your satisfaction is our priority, and we look forward to continuing to serve you."
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Ken Posey (K. P.)

September 29, 2025

5  out of  5
rating by Ken Posey (K. P.)
"I love state farm and Jeleen• The people are so nice and they take very good care of you"
We responded:
"Thank you, K. P., for sharing your positive experience with us. It's wonderful to hear that Jeleen and the team have made you feel well taken care of. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Kendall Vaughn

September 26, 2025

5  out of  5
rating by Kendall Vaughn
"Jeleen has been amazing ever since I have started using Bill Burdette State Farm. The entire staff is fast and efficient and has always had an answer to any questions I’ve had."
We responded:
"Thank you, Kendall, for sharing your positive experience with us. It's wonderful to hear that Jeleen and the rest of our team have been able to assist you effectively. We strive to provide fast and efficient service, and it's great to know we've met your expectations. Your feedback is greatly appreciated."
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Nicki Bice

September 16, 2025

5  out of  5
rating by Nicki Bice
"I can always call and get my what I need done !!! Always nice , helpfully , thanks for alaways been their when I need tall"
We responded:
"Thank you, Nicki, for sharing your experience and for the wonderful rating. It's great to hear that you find our team helpful and responsive to your needs. We're committed to being there for you whenever you need us. Your feedback is truly appreciated!"
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Tim

September 12, 2025

5  out of  5
rating by Tim
"Fantastic and friendly service"
We responded:
"Thank you, Tim, for sharing your experience with us. It's wonderful to hear that you found our service fantastic and friendly. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Robert Short

September 12, 2025

5  out of  5
rating by Robert Short
"Always so helpful, accommodating and super friendly. Love Jeleen . The whole office staff is awesome. Bill Burdette is the best."
We responded:
"Thank you, Robert, for your wonderful feedback! It's fantastic to hear that you find our team helpful, accommodating, and friendly. Jeleen and the entire office staff truly appreciate your kind words. We're delighted to know that your experience with us has been so positive. Your support means a lot to us!"
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Skye Hunter

September 9, 2025

5  out of  5
rating by Skye Hunter
"I worked with Kandace on my homeowners insurance policy. She was great to work with and made the process very quick and simple. We were able to do everything over call/text and everything took less than 30 minutes. I received quotes from other agencies as well and their price was the best."
We responded:
"Thank you for sharing your experience, Skye. It's wonderful to hear that Kandace made the process of setting up your homeowners insurance quick and simple. We're glad to know that our pricing was competitive and met your needs. Your feedback is greatly appreciated, and we're here to assist you with any future insurance needs."